Venturing into the nexus of AI and voice analytics, Billy Cutler has charted a path from tech aficionado to co-founder and commercial helmsman of CXEX, an award-winning company reshaping the FinTech and RegTech landscapes.
In our conversation, Billy gives us a window into the life that fuels the innovation at CXEX. From the early-morning data huddles to the late-night client calls, he paints a picture of a day packed with cross-continental collaboration, all while juggling the demands of fatherhood and the pursuit of the elusive perfect golf swing.
As we explore his personal strategies for work-life balance and delve into the classical inspirations that underpin his approach to business and life, Billy offers a candid look at the highs and lows of steering a start-up with a global vision.
Let’s start with your background! Can you share with us your career journey and what you’re currently up to?
I’m the co-founder of CXEX, an AI voice analytics company that is revolutionising and empowering clients to truly understand what people are saying and how they are feeling. Before CXEX, Rob (Co-founder) and I worked in AI, tech and contact centres for a combined 30 years.
We’d love to know what a typical day is like for you. Could you describe a recent workday?
As we have a global team, the day starts early with the data science teams delivering overnight new developments that are discussed, iterated and then handed over to the engineering team to operationalise. We have two daily standups (10am and 3.30pm) where the global team meets to continue the Agile / Sprint methodology we employ in the business for research and development.
As the commercial director, I spend most of the rest of my day on the phone / video conference with clients, prospects and partners. This can continue late into the night as we are developing a global footprint, starting with the UK and South Africa.
Can you define work-life balance for yourself and share with us your approach to maintaining it?
Never good enough and a very patient wife, especially with two kids under 10 and no family infrastructure to help! However, I (and two of the founders) are golf-tragics so ‘down time’ is often spent on the course, walking, enjoying the views of La Perouse and disappointing myself with the actual golf, but it is a tonic from the stresses of a start-up business.
Change is constant, and it’s essential for growth. Have you made any lifestyle changes in the past year to improve your work-life balance?
I have recently signed up to a stretch studio where a physio puts me through the flexibility paces, painful but rewarding.
We’re always on the lookout for new resources! Can you recommend any books, podcasts, or newsletters that have helped you in your journey towards balance?
I have been an economist reader for over 30 years so I always listen to the podcasts of that weekly tome.
Having read Classics at school and uni, I am revisiting the works of Cicero, a great orator who gives me inspiration when it comes to public speaking and overcoming fear and insecurities. In challenging times (where they are plentiful in a start-up!), a quote from Cicero keeps me persevering “The greater the difficulty, the greater the glory”.
Before we wrap up, do you have any final words of wisdom or insights on work, life, or balance that you’d like to share with our readers?
With a global tech team where English is often not the first language, my favourite quote from Cicero is “I prefer tongue-tied knowledge to ignorant loquacity.”